Privacy Policy

Name: Rovaney Services
Address: 44 King Street, UK, GB
Telephone: +44 161 555 9988
Price range: ££

Effective date: 2025-08-26

Rovaney Services ("we", "us", "our") operates the website at rovaney.asia and provides pet care services across the United Kingdom. This Privacy Policy sets out how we collect, use, disclose and protect personal data in accordance with the UK GDPR and, where applicable, the California Consumer Privacy Act (CCPA).

Scope and acceptance: This policy applies to all visitors and customers who use the website, request a quote, submit forms or otherwise provide personal information. By accessing or using the website you accept the practices described in this Privacy Policy.

Data we collect: We collect personal data you provide directly such as full name, contact details (email address, telephone), postal address, billing information where required, project descriptions and any files you choose to upload. We also automatically collect technical data including IP address, device type, browser version and pages visited. Cookies and similar technologies are used to enable site functionality, analytics and advertising.

Purpose of processing: We process personal data to respond to enquiries, provide quotes, schedule and deliver services, issue invoices and maintain customer records. Aggregated analytics data helps us understand site usage and improve online services across UK regions including Manchester, Salford, Stockport, Bolton, Trafford. With your consent, we may send marketing communications which you can opt out of at any time.

Lawful bases: Our lawful bases for processing include performance of a contract (to fulfil service agreements), compliance with legal obligations, legitimate interests (for fraud prevention and service improvements) and consent where required (marketing communications and non-essential cookies). You may withdraw consent for marketing at any time without affecting processing for service delivery.

Sharing personal data: We do not sell personal information. We share data only with third-party service providers necessary for operations (hosting providers, CRM/email platforms, analytics and advertising providers, payment processors and subcontractors). Such third parties process data under contract and are required to provide adequate data protection.

Third-party services and cookies: The website may use external services such as Google Analytics, Google Ads and social advertising platforms. These services may set cookies and process data independently under their own policies. Manage preferences via our cookie banner or browser settings. Essential cookies are required for site operation; non-essential cookies are only set with consent.

Data retention and security: We retain enquiry data for up to 24 months and contractual/accounting records for up to seven years in line with UK obligations. We implement appropriate technical and organisational measures—HTTPS, access controls, encrypted backups and staff training—to protect personal data against unauthorised access and accidental loss.

User rights: If you are a UK/EEA resident you have rights to access, rectify, erase, restrict or object to processing and the right to data portability. California residents have CCPA rights to request categories of data collected and deletion. To exercise your rights contact us using the details below; we will verify identity before responding within statutory timeframes.

Children's policy: The services and content provided on this website are not directed at children under 13 and we do not knowingly collect personal data from children. If you believe we have collected data from a minor, contact us and we will take steps to remove such data promptly.

Changes to this policy: We may update this Privacy Policy to reflect changes in law, technology or operational practice. Material changes will be posted on this page with an updated effective date. Continued use of the website after changes indicates acceptance.

Contact information: For privacy enquiries, to exercise rights or to request deletion contact Rovaney Services at 44 King Street, Manchester M2 6AG; telephone +44 161 555 9988; email hello@rovaney.asia. Use of this website indicates consent to this Privacy Policy.